Refund and Returns Policy

Effective Date: August 6, 2026

At ERPAI (https://erpai.in/), we strive to deliver high-quality WooCommerce plugins, AI integrations, ERP software connectors (such as TallyPrime, ERPNext, Zoho Books), and custom automation solutions. Because our offerings primarily consist of digital software downloads and custom technical services, this Refund and Return Policy outlines the conditions under which refunds, cancellations, or exchanges may be issued.

1. Digital Products & Software Plugins

We offer a 14-Day Money-Back Guarantee on standard, off-the-shelf software plugins and digital downloads purchased on erpai.in under specific criteria designed to ensure fairness.

Conditions for a Refund on Digital Plugins:

  • The refund request is submitted within 14 calendar days of the original purchase date.
  • You have experienced a technical issue, bug, or compatibility conflict that prevents the software from functioning as advertised on your site, and our support team is unable to resolve or fix the issue within 5 business days after you submit a support request.
  • You agree to deactivate, uninstall, and delete all copies of the software from your server, domains, and storage immediately upon processing of the refund.

Non-Refundable Circumstances for Digital Products:

  • “Change of mind,” mistaken purchases, or lack of feature availability if the feature was not explicitly listed in the product description prior to purchase.
  • Failure to meet technical system requirements (e.g., incompatible PHP versions, server firewall blocks, or incompatible third-party plugins) that were clearly specified in the plugin documentation.
  • Refusal to grant our technical support team reasonable temporary access (such as staging site access or logs) required to inspect and verify the issue.
  • Renewal payments for annual or monthly software subscriptions after the renewal charge has taken place (unless canceled prior to the renewal date).

2. Custom Services & ERP Integrations

Due to the bespoke nature, resource allocation, and direct labor involved in engineering tailored software solutions:

  • Custom Integration Services: Fees for custom setup, bespoke ERP development, API integration, and manual migration services (such as Randmar Canada Product Import or custom Tally/Zoho/ERPNext setups) are non-refundable once service work or discovery has commenced.
  • Milestone Payments: If a custom project is delivered in agreed-upon milestones, payments for completed and approved milestones are strictly non-refundable.
  • Project Cancellation: If a custom project is canceled by the client prior to technical execution, a partial refund may be issued at ERPAI’s discretion, deducting administrative and initial technical evaluation costs.

3. Physical Goods & Hardware Returns

Most ERPAI products are delivered electronically. However, if any physical hardware or companion device is purchased through our store:

  • Physical items must be returned within 7 days of delivery.
  • Items must be unopened, unused, and in their original packaging with all seals intact.
  • Return shipping costs and applicable logistics/restocking charges are the responsibility of the customer unless the product arrived damaged or defective.

4. Subscription Renewals & Cancellations

You can cancel your recurring software subscriptions (annual or monthly license updates) at any time through your My Account dashboard on erpai.in. Cancellation will stop future auto-renewals. You will retain license updates and technical support access until the current subscription billing period expires.

5. How to Request a Refund

To initiate a refund request for a digital product or service:

  1. Submit a support request via email to hello@erpai.in with the subject line “Refund Request – Order #[Your Order Number]”.
  2. Provide your license key, order details, and a detailed description of the technical issue encountered, including error logs or screenshots.
  3. Allow our support team up to 2 business days to review your request and assist with troubleshooting or refund approval.

6. Processing & Payouts

Once approved, your refund will be processed back to the original payment method (via our payment gateway provider). Processing times generally take 5 to 10 business days depending on your issuing bank or credit card company. Currency exchange rates and international transaction fees charged by your card provider are non-refundable.

7. Contact Information

For any questions regarding our Refund and Return Policy, please reach out to us:

ERPAI
Email: hello@erpai.in
Phone: +91-9988479911
Support Hours: 9:00 AM IST – Monday to Saturday
Website: https://erpai.in/