Help
Find quick answers to common questions about ERPAI plugins, software licensing, ERP integrations, and technical support.
1. General & Software Compatibility
What platforms and accounting software does ERPAI integrate with?
ERPAI plugins seamlessly connect WooCommerce stores with major ERP, accounting, and logistics platforms, including TallyPrime, ERPNext, Zoho Books, Busy, Marg ERP, Shiprocket, Google Merchant Center, WhatsApp, and major AI engines (OpenAI, Claude, Gemini).
Do your plugins work on both single-site and multi-site WordPress setups?
Yes. Standard licenses cover single-site installations. If you manage WordPress Multisite networks or multiple client stores, multi-site license packages are available at checkout.
Will these plugins slow down my WooCommerce store?
No. All ERPAI plugins are built to high coding standards, utilizing background workers, cached API requests, and optimized database queries to ensure zero performance lag on your front-end customer store.
2. Purchasing, Downloads & Licensing
How do I access my software download and license key after purchase?
As soon as payment is confirmed, your download ZIP file and license keys are instantly available in your My Account dashboard. An automated confirmation email containing your license key is also sent immediately.
How do software updates and renewals work?
An active license grants you automatic updates, security patches, and ongoing support for 1 year (or monthly depending on your selected tier). You can manage or cancel auto-renewals anytime under your account settings.
What payment methods and currencies do you accept?
We process secure checkout via leading payment gateways accepting Credit/Debit Cards, Net Banking, UPI, and major international currencies (INR, USD, EUR, GBP, AUD, CAD).
3. Custom Services & Technical Support
Do you offer custom ERP integration and plugin development?
Yes! If you have specific business requirementsโsuch as custom inventory feeds, bespoke Tally ledger mapping, or external catalog importsโyou can request a tailored quote on our Contact Page.
What is your policy regarding refunds?
We offer a 14-Day Money-Back Guarantee on standard digital plugins if you experience unresolved technical issues. For full conditions and custom service rules, please review our Refund Policy.
How can I get technical assistance?
Existing customers can log a support ticket directly via their dashboard account. You can also reach out to us at hello@erpai.in or phone/WhatsApp at +91-9988479911 (Monday to Saturday, 9:00 AM IST onwards).
Still have questions?
Our technical integration team is available to assist you with your specific setup.